FAQ (Frequently Asked Questions)

What are your products made from?

Our compostable products are made from plant-based resins derived from corn starch, vegetable oils, PLA (polylactic acid), and other compostable polymers. They contain no conventional petroleum-based plastics.

Are your products certified?

Yes. Our products hold internationally recognized certifications including BPI (ASTM D6400), DIN Certco (EN13432), TUV Austria OK Compost (Industrial and Home), AS4736, AS5810, FDA, LFGB, FSC, ISO 9001, ISO 14001, BRCGS, Sedex, BSCI, and ISCC, depending on the product line.

What is the difference between “compostable” and “biodegradable”?

Compostable products break down into natural elements (water, carbon dioxide, and biomass) within a specific timeframe under composting conditions, leaving no toxic residue. Biodegradable products break down over time but may not have a defined timeframe or composting standard. All of our products are certified compostable under recognized international standards.

What is your minimum order quantity (MOQ)?

For OEM and custom orders, the minimum order quantity is typically 50,000 to 200,000 pieces, depending on the product type. For retail and stock products, smaller quantities may be available. Please contact us for specific MOQ details.

Can I customize the design and printing on products?

Absolutely. We offer full OEM and ODM services, including custom sizing, printing, colors, and packaging design. Our team will work with you from concept to finished product.

Do you offer free samples?

Yes. We provide free product samples so you can evaluate quality before placing an order. Shipping costs for samples may apply depending on your location. Request samples through our Contact page.

How long does production take?

Standard in-stock products ship within 3 to 5 business days. Custom OEM/ODM orders generally take 15 to 30 working days depending on order size and specifications.

Which countries do you ship to?

We ship worldwide. Our main export markets include North America, Europe, Australia, and Asia. Contact us if you have questions about delivery to your specific location.

Are your products safe for food contact?

Yes. Our food-grade products are FDA and LFGB certified, ensuring they are safe for direct food contact applications.

How should I store compostable products?

Store compostable products in a cool, dry place away from direct sunlight, heat, and moisture. Under proper storage conditions, our products maintain their quality for 12 to 24 months from the date of manufacture.

How do I dispose of your compostable products?

Our products can be disposed of in industrial composting facilities. Products with OK Compost HOME or AS5810 certification can also be composted in home composting systems. Check the certification label on your specific product for guidance.

How can I become a distributor?

We welcome distribution partnerships worldwide. Please contact our sales team at sayru@sayru.com with information about your company, market, and distribution capabilities, and we will follow up with you promptly.

Last Updated: April 6, 2026